DELETE YOUR ACCOUNT

You can request deletion of your Fleetfall account and its data at any time — with or without the game installed.

Option 1 — from the web (no app needed)

Send an e-mail to support@fleetfall.co with the subject "Delete my account".

The request must come from the account's owner — we verify before deleting anything:

If your account is linked to a Google account: send the e-mail from that exact Google address. We match the sender against the account's linked identity.
If your account is linked to Steam (and not to Google): use Option 2 below — a request filed from inside the game is already signed in as you. If you can no longer install the game, e-mail us and we will verify Steam ownership with you (for example a purchase receipt, or a temporary change to your Steam profile that we agree on by reply).
To help us locate the account faster, you may also include your friend code (shown on your profile in-game, looks like F1A2B) or display name — but a name or code alone is public information and is never enough on its own.

Before anything is deleted, we send a confirmation e-mail to the address linked to the account and act only after you confirm from that mailbox — so a spoofed sender can never trigger a deletion. Requests that cannot be verified as coming from the account's owner are refused: nobody can delete your account by knowing your name or friend code. We process confirmed requests within 7 days.

Option 2 — from inside the game

Open Settings → Support and file a ticket asking for account deletion — the ticket is sent from your signed-in session, which is itself the ownership proof; replies land back in the game, live.

What gets deleted

Your account and sign-in links (Steam / Google identity mapping)
Your profile: display name, rating, level, currency and statistics
Owned cosmetics (commanders, planet skins) and equipped loadouts
Your friends list and pending requests (both directions)
Your support tickets and their conversations

What may be retained: moderation records where your account was reported by another player are kept as evidence for fair-play enforcement, and minimal server logs are retained on a short rotation for security. Neither is connected back to a live account after deletion.

Good to know

Deletion is permanent — progress, rating and purchased cosmetics cannot be restored.
Platform purchases live with the platform: refund questions follow Steam / Google Play policy.
Deleting the game from your device does not delete the account — use one of the options above.

Contact

Fleetfall — support@fleetfall.co · Privacy Policy